Customer Inbox | SCPL Cloud

About this item

What it’s used for

Answering every customer message from one shared inbox instead of staff phones.

Why businesses choose it

No message lost on a staff member's phone
See who answered what, and how fast
Your data on your own system in Nigeria

What you get

Chatwoot's community edition (MIT licence) on your own system: one inbox where your team answers WhatsApp, Instagram, Facebook, email and website chat, assigns conversations, adds private notes and uses saved replies. Labels and saved replies are ready on day one. WhatsApp and Instagram connect with your own Meta accounts (a WhatsApp Business number on Meta's Cloud API, and a Meta app for Instagram); we set them up with you.

What's included

WhatsApp, Instagram, email and web chat in one place
Assign chats to staff
Private notes and saved replies
Website chat button
Reports on response times
Your own system, your own data

Good for

Customer service teams
Shops and agencies with many chats
Businesses moving off personal phones

Sizes and prices

Size	Good for	Per month
Small team	Dedicated to your business	₦38,121.00
Growing business	Dedicated to your business	₦72,642.00
Several branches	Dedicated to your business	₦141,684.00
Large business	Dedicated to your business	₦279,768.00

Technical details (for your IT person)

Size	Specs	Per month
Small team (Standard)	2 processors · 4 GB memory · 80 GB storage	₦38,121.00
Growing business (Business)	4 processors · 8 GB memory · 160 GB storage	₦72,642.00
Several branches (Performance)	8 processors · 16 GB memory · 320 GB storage	₦141,684.00
Large business (Enterprise)	16 processors · 32 GB memory · 640 GB storage	₦279,768.00

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