Help Desk

Requests become tickets with owners, deadlines and a record of every reply.

Runs on osTicket

Set up for youService Management Ready in minutes
₦21,645.00 /month
Billed monthly. Pay yearly and save 3%.
Includes a public IP address.
System, 1 month₦21,645.00
Internet access, up to 50 Mbps₦7,650.00/month, once per account: your first system only. Later systems don't pay it again.₦7,650.00
VAT (7.5%)₦2,197.13
You pay at checkout₦31,492.13
Size: Starter
Billing period
Locations

Pick more than one to get a separate copy in each location.

Data stays in Nigeria Every copy, replica and backup is kept in Nigeria.

Network name

The system's name on its network, e.g. web1. Left blank, it is "scpl".

The software names in this product are trademarks of their owners. SCPL Cloud is an independent hosting provider, not their owner or an official partner.

Must it keep running if a whole datacentre fails? osTicket Help Desk, High Availability (2 locations) runs in both Lagos datacentres, with your data saved in both, and we switch you over if one fails.

About this item

What it’s used for

Turning support emails and web requests into tickets, routing them to the right people and keeping customers updated.

Why businesses choose it

  • Simple to learn, with no per-agent fees
  • Runs well on the smallest system
  • Used by thousands of organisations for years

What you get

osTicket 1.18, the widely used open-source support ticket system. Turn emails and web form requests into tickets, route them to departments and staff, and keep customers updated automatically. Simple to learn, light on resources and installed with an admin account; the installer is removed afterwards.

What's included

  • Tickets from email and a web form
  • Departments, help topics and staff roles
  • Canned replies and automatic customer updates
  • SLA plans and overdue alerts
  • Light enough for the smallest system

Good for

  • Small support teams
  • Schools, NGOs and public offices
  • A first help desk

Sizes and prices

SizeSpecsPer month
Starter1 processor · 2 GB memory · 40 GB storage₦21,645.00
Standard2 processors · 4 GB memory · 80 GB storage₦39,690.00
Business4 processors · 8 GB memory · 160 GB storage₦75,780.00
Performance8 processors · 16 GB memory · 320 GB storage₦147,961.00
Enterprise16 processors · 32 GB memory · 640 GB storage₦292,321.00

Customers also look at

See all