Hosted in Lagos, NigeriaPrices in ₦ NairaNo charges for internet useHelp & contact
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Zammad
4–64 processors Up to 192 GB memory Fast storage Root access
Ready in minutes. We set it up as soon as you pay.
Pay in Naira by card, bank transfer or USSD.
Yours alone. Nobody else can see or reach your service.

Customer Help Desk

Email, chat and phone in one help desk; every conversation becomes a ticket with an owner.

Runs on Zammad

Set up for youService Management Ready in minutes
₦78,919.00 /month
Billed monthly. Pay yearly and save 3%.
Includes a public IP address.
System, 1 month₦78,919.00
Internet access, up to 50 Mbps₦7,650.00/month, once per account: your first system only. Later systems don't pay it again.₦7,650.00
VAT (7.5%)₦6,492.68
You pay at checkout₦93,061.68
Size: Business
Billing period
Locations

Pick more than one to get a separate copy in each location.

Data stays in Nigeria Every copy, replica and backup is kept in Nigeria.

Warm standby

A second system of the same size in the other Lagos datacentre. Every 5 minutes your system’s files, settings and app data are copied to it, with a clean export of the app's database taken just before each copy. If this datacentre fails, press “Take over” on its page and it starts as your system, with the last copy (at most about 5 minutes old), its database rebuilt from that export. Its address is different, so point your domain at it, or use a global load balancer.

Encryption with your own key

Your software, its files and its databases are kept encrypted on the server’s disk. The only key is a passphrase you set after delivery, and you unlock the data after each restart, on the server’s page or over SSH. Without it nobody can read the data from the disk, its snapshots or backups: not the cloud provider, not SCPL. While it’s unlocked your app and website run as normal.

Where the key goes: once the system is ready, open it in My business and use Your encryption key on its page to set the passphrase, unlock after a restart, or lock it now. Or over SSH with sudo scpl-vault.

Network name

The system's name on its network, e.g. web1. Left blank, it is "scpl".

The software names in this product are trademarks of their owners. SCPL Cloud is an independent hosting provider, not their owner or an official partner.

Spare copy available. Zammad Help Desk runs in one location at a time, but you can keep a ready copy in the other Lagos datacentre, updated every 5 minutes with a clean export of its database. If this datacentre fails, it takes over at the press of a button. Tick “Warm standby” above.

About this item

What it’s used for

Answering customer emails, chats, calls and social messages from one shared inbox as a team, with a knowledge base and SLAs.

Why businesses choose it

  • A modern Zendesk-style help desk with no per-agent fees
  • Every channel in one inbox
  • Your customer data stays on your own system

What you get

Zammad 7, a modern open-source help desk. Bring customer emails, web chat, phone calls, WhatsApp, Telegram and social media messages into one shared inbox, answer them as a team with text modules and a knowledge base, and keep track of every customer and SLA. Fast full-text search is included, and the admin account is set up for you.

What's included

  • Email, chat, phone, WhatsApp and Telegram in one inbox
  • Knowledge base and text modules
  • SLAs, escalations and reports
  • Fast full-text search (Elasticsearch)
  • Admin account set up for you

Good for

  • Customer support teams
  • Businesses answering customers on many channels
  • Replacing Zendesk or Freshdesk

Sizes and prices

SizeSpecsPer month
Business4 processors · 8 GB memory · 160 GB storage₦78,919.00
Performance8 processors · 16 GB memory · 320 GB storage₦154,237.00
Enterprise16 processors · 32 GB memory · 640 GB storage₦304,874.00

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