Service Desk for Large Teams

Ticketing and service processes for big teams and many departments.

Runs on OTOBO

Set up for youService Management Ready in minutes
₦78,919.00 /month
Billed monthly. Pay yearly and save 3%.
Includes a public IP address.
System, 1 month₦78,919.00
Internet access, up to 50 Mbps₦7,650.00/month, once per account: your first system only. Later systems don't pay it again.₦7,650.00
VAT (7.5%)₦6,492.68
You pay at checkout₦93,061.68
Size: Business
Billing period
Locations

Pick more than one to get a separate copy in each location.

Data stays in Nigeria Every copy, replica and backup is kept in Nigeria.

Network name

The system's name on its network, e.g. web1. Left blank, it is "scpl".

The software names in this product are trademarks of their owners. SCPL Cloud is an independent hosting provider, not their owner or an official partner.

About this item

What it’s used for

Running a large service desk with queues, SLAs and automated workflows, plus a portal where customers follow their tickets.

Why businesses choose it

  • The free continuation of OTRS Community Edition
  • Workflows you design without code
  • Proven in large service desks

What you get

OTOBO 11, the open-source service management platform that continues the OTRS Community Edition. Handle tickets by email and web with queues, SLAs, escalations and automated workflows (process management), give customers their own portal, and add ITSM modules for configuration items, changes and service levels. Fast search is included and the admin account is set up for you.

What's included

  • Ticketing by email and web, with queues and SLAs
  • Process management for automated workflows
  • Customer self-service portal
  • ITSM: configuration items, changes and service levels
  • Fast full-text search (Elasticsearch)

Good for

  • Organisations moving off OTRS
  • Large service desks with many queues
  • Public sector and enterprise support teams

Sizes and prices

SizeSpecsPer month
Business4 processors · 8 GB memory · 160 GB storage₦78,919.00
Performance8 processors · 16 GB memory · 320 GB storage₦154,237.00
Enterprise16 processors · 32 GB memory · 640 GB storage₦304,874.00

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